Terms and Conditions

1. What are these terms and conditions for?
Answer: The terms and conditions are related to the services that we provide whether these
are goods or services. In most cases, the products will be replacement device parts, one-off
device repair services or technical support.
2. Why should you read them?
Answer: These terms and conditions gives you a clear idea of who we are, how we will
provide our services to you, what to do if there is a problem with the services and other
related important information.
3. Who are we?
Answer: WeLoveRepair is a sole proprietor company based in Cambridge providing mobile
and laptop repair services and sell gadget accessories.
4. How can you reach out to us?
Answer: You can contact us for all general enquires by visiting our website:
www.weloverepair.co.uk; connecting us on our official Facebook and Instagram pages;
writing to us at adrians@weloverepair.co.uk ; or by giving us a call on (+44) 07825069139 or
(+44) 07867531754.
5. How we may contact you?
Answer: If we have to contact you, we will do so via the contact details provided by you i.e.
telephone or email. We reply on the same thread of your Facebook message.


1. If you wish to make a change to the service or product you have ordered please
contact us. We will let you know if the change is possible.
2. If the changes are possible, we will let you know about any alterations to the price of
the product/service, the timing of delivery or anything else which would be necessary
as a result of your requested change and ask you to confirm whether you wish to
proceed with the change.

1. Once you place the order with us, we will send you an order receipt immediately at
which point a contract will come into existence between you and us.
2. If we are unable to accept your order due to any unforeseen reason, we will inform
you of this in writing and will not charge you for the product or service.
3. We usually reject orders only if the product or parts are out of stock or because of
unexpected limits on our resources or we are unable to meet a delivery deadline you
have specified.
4. You will be assigned an order number upon booking which will help you to track the
status of your service and help you contact us about your order.
5. We only provide our services in Cambridgeshire as of now. Our website is solely for
the promotion of our services within this reach. Unfortunately, we do not accept
orders from addresses outside Cambridgeshire.

1. The price given on the website or any other platform of WeLoveRepair is indicative
only and may change.
2. For any gadget repair service, the price of the service displayed on the order page is
an approximate price based upon information provided by you. Upon inspection of
your gadget, any such indicative price will be subject to thorough verification from
3. In case our technicians diagnosed additional defects, or found out you have booked
the wrong repair type, we will notify you so you may decide whether or not to
4. In case if we found out that the information provided by you is incorrect or we have
miscommunicated the incorrect pricing to you, we will notify you about the same and
you can decide whether you would like to proceed.
5. If you choose the option to not proceed any further, we shall not deliver the ordered
products/services, and shall have no liability to you other than to refund any amount
previously paid by (at our discretion).

1. We accept payment via Credit/Debit cards; Online Payments; G-Pay, PayPal, Cash on
Delivery, Debit/ Credit card on delivery.
2. You can pay us at the time of booking your order or pay after your services are being

We certify a 6-month warranty for the services availed by you from the date of repair. This

  • Free repairs in case any unsatisfaction is felt by the customer up to 6 months from the date of service.
  • No charges will be made for parts or services involved.
  • No delivery charges will be applied.
  • Note that the warranty covers free replacement of parts ONCE only during guarantey period of 6 months from the date of service.
  • This guarantee is invalid under the circumstances if the gadget is damaged after a fall or a shock or if dismantled or tampered in any way; any fault occurred due to the incorrect power supply; Liquid damage; mishandling that causes subsequent damage; software issues unrelated to the repair and/or any damage resulting from viruses or other malicious software; Pre-repair issues.
  • Note that under no circumstances, does the warranty cover consequential damages.
  • In case of warranty claims, please reach out to us at weloverepair.co.uk or contact us through our official Facebook or Instagram page.
  • Please note that the warranty period runs from the date of the original repair. If
    subsequent work is carried out under our warranty, this does not extend the warranty.For example, if a warranty repair is done 3 months after the original repair, the warranty still ends 6 months from the date of the original repair.
    Our warranty will not apply if you have used non-OEM chargers, power banks, car chargers, charging phone cases, charging pads, plates, or any other form of
    battery/phone charging equipment not manufactured by the OEM. Any use of these accessories may cause damage to your device’s ic Chip and therefore a battery or charger port replacement is unlikely to resolve the issue. You will not be entitled to are fund for products supplied.
  • Please note that the warranty period runs from the date of the original repair. If
    subsequent work is carried out under our warranty, this does not extend the warranty.For example, if a warranty repair is done 3 months after the original repair, the warranty still ends 6 months from the date of the original repair.
    Our warranty will not apply if you have used non-OEM chargers, power banks, car chargers, charging phone cases, charging pads, plates, or any other form of
    battery/phone charging equipment not manufactured by the OEM. Any use of these accessories may cause damage to your device’s ic Chip and therefore a battery or charger port replacement is unlikely to resolve the issue. You will not be entitled to are fund for products supplied.
  • We will not provide our services in case you make an invalid warranty claim. If upon inspection we determine that your issue is not covered by our warranty, you will have to pay our standard price                                                                       



1. You may cancel your order at any time you wish to before one day of the fixed date of
2. If you want to end the contract because of something we have done or have told you
we are going to do related to miscommunication of prices or services the you can
proceed to cancel it.
3. In case you have just changed your mind about the service, you can cancel the order
24-hour prior to the fixed date of the service.
4. Your money will be fully refunded if: we have told you about an error in the price or
description of the service you have ordered and you do not wish to proceed; there is a
risk that supply of the products may be significantly delayed because of events
outside our control; we have delayed supply of the products for technical reasons, or
notify you we are going to delay them for technical reasons.5. Note that once we have delivered our repair services for your device, you cannot
change your mind or opt out or cancel the order.
6. If you cancel after we have started either of the services, you must pay us for the
services provided up until the time you tell us that you have changed your mind.
7. Our contracts are completed when we have finished providing the services and you
have paid for them.
8. On cancellations, you will be refunded any amount paid by you for the services if you
cancelled 24 hours prior the arranged repair date.
9. Let us know your reason to end the contract by calling us or writing to us at
adrians@weloverepirs.co.uk . Please provide your name, details of the order and, your
reasons for the cancellations.
10. If you are entitled to a refund under these terms we will refund you by the method you
used for payment.
11. Note that you will be charged fully if you cancelled the order within a window of 24
1. If you have any questions or complaints related to our services, please contact us. You
can call our customer service team at (+44) 07825069139 or (+44) 07867531754; or
write to us at adrians@weloverepair.co.uk


1. In case, you are not available at the agreed repair location at the pre-decided time and
date of the service booked, our technicians will attempt to contact you via your given
contact details and will wait at the repair location for a maximum of 15 minutes.
2. In case, we are unable to get in touch with you or you are unable to meet us in the
specified time limit, we will cancel the order and refund your money if you have
already paid for the service.
3. In such a case, you may rearrange another time slot for our services.
4. To provide our best services, we need full information about your requirement. In
case we think the information given by you is not sufficient, we will contact you to
ask for it.
5. If you failed to provide us this information within a reasonable time of us asking for
it, or if you give us incomplete or incorrect information, we may reject the order.
6. We will not be responsible in a service delay if it is caused due to the misinformation
provided by you or failing to provide the information required within a reasonable
time of us asking for it.
7. When you place an order at WeLoveRepair, you:
i. agree and give your full consent to us to perform the necessary services on
your device;
ii. recognise that while our technicians are highly skilled, we are not an
authorised service provider for any manufacturer of any brand of device and
have no affiliation with any device manufacturer;
iii.recognize that in order to repair your decide, we may have to reset the
manufacturer’s factory/default settings for your device, and that this process
might delete any data, personal information or settings held on your product;
iv.acknowledge that you are solely responsible for removal of any SIM card,memory card, cover/case or other accessory from your device prior to ourdelivery of services;
v.recognize that you must back up your device prior to our provision of services;
vi.agree that it is your responsibility to provide accurate information regarding
your gadget in order to avail the best services;
give us consent to perform a thorough diagnosis of your device to evaluate its
condition. If the device is in noticeably different condition than as described,
you should agree that additional charges may apply.
8. In case, we are unable to repair your device, your amount will be fully refunded if
already paid. In case, we were able to provide partial service as per your requirement,
then you will have to pay in relation to the services been delivered to you. For
example, if your device requires a screen replacement (completed successfully) and
fixing the power button (not completed), you will have to pay for the screen
replacement and the amount paid for fixing the power button will be refunded.

1. Our technicians are highly skilled and are trained to provide the best services as per
the customer’s requirement.
2. Our team do not take responsibility for delays due to any unexpected reasons and
circumstances beyond our control. In such cases, we will contact you as soon as
possible to let you know and you can decide whether you would like to proceed with
the order.
3. Our technical support services are available Monday to Friday between 9:00AM and
8:00 PM. Note that the technical support services will not be available on Bank
4. The Technical Support Services are available to customers of all age given that the
customers below the age of 18 are supervised or accompanied by an adult.
5. The contact number for the Technical Support Services are (+44) 07825069139 and
(+44) 07867531754. Calls to these number cost up to 10p and 20p per minute.
6. When you contact our technical support team, they will try to resolve any issues
raised by you in connection with the order status, procedure of ordering, our service
information or a device previously repaired by us.
7. It is to note that our team will not be able to assist you with hardware faults, software
or other issues on the call. In that case, you need to book our services.
8. It is to note that we may record the telephone call for training and quality purposes.
1. We may end the contract for our services at any time by informing to you on your
contact details if you do not make any payment to us when it is due; if you do not
provide us with information that is required by you in a specified time and is
necessary to provide our services; you are not present at the agreed upon address at
the arranged time to allow us to deliver the services.
2. You must compensate us if you break the contract in the last 24-hours of the service
3. We will refund the money in case you cancelled our services before 24-hour window
and have paid in advance for services we have not yet provided.
4. We will inform you in advance if by any chance we are not able to deliver our
services to you.
1. We will be responsible to you in cases of any unexpected loss and damage caused by
us such as failing to attempt reasonable care and skill, but we are not responsible for
any loss or damage that is foreseeable.
2. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the
time the contract was made, both we and you knew it might happen, for example, if
you discussed it with us prior to placing your order.
3. We are not responsible for certain loss and damage if any claims or damages of any
kind or description that may arise from any repair work performed on your device,
unless it is caused by our negligence; loss, deletion, amendment to or corruption
(howsoever caused) of any data or information that you have stored on your device;data loss, corruption, deletion, or alteration, and hardware or software failure on SIM cards and memory cards; any damage to or loss of any SIM card, memory card, case,screen protector or other accessory that you have failed to remove from your device;when services performed by us void manufacturer warranties for your device.
4. If you do not wish to void your warranty, you should not place an order with us but
should contact the device manufacturer;
5. In cases of any failure to repair due to any liquid damaged device or where it is not
possible to repair your device, we cannot guarantee that your device is capable of
being repaired, we do not take responsibility.
6. We do not exclude or limit in any way our liability to you where it would be unlawfulto do so. This includes liability for death or personal injury caused by our negligenceor the negligence of our employees, agents or subcontractors; for fraud or fraudulentmisrepresentation; for breach of your legal rights in relation to the products or services.
1. When you contact us, we may ask for your personal information only for the
professional purposes.
2. We will only give your personal information to other third parties where the law
either requires or allows us to do so.
1. We understand that people can become frustrated if matters do not proceed as they
anticipated. However, if that frustration escalates to aggression towards
WeLoveRepair employees then we consider that unacceptable.
2. Any abusive or aggressive behaviour toward our staff will not be tolerated and will
result in your order being declined with immediate effect.
3. Aggressive or abusive behaviour includes any language behaviour that may cause
staff to feel afraid, alarmed, threatened or abused and may include threats, personal
verbal abuse, derogatory remarks and rudeness. We also consider inflammatory
statements, remarks of a racial or discriminatory nature and unsubstantiated
allegations to be abusive behaviour.
NOTE: Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.